Technical Support QA

Our client`s mission statement: Actionable Intelligence for a safer world. With over two decades of vast industry experience, they leverage thier deep domain expertise and advanced intelligence methodology to drive the design of our innovative Intelligence-Powered Security™ portfolio. Developing ...
Our client`s mission statement: Actionable Intelligence for a safer world.
With over two decades of vast industry experience, they leverage thier deep domain expertise and advanced intelligence methodology to drive the design of our innovative Intelligence-Powered Security™ portfolio. Developing solutions that empower governments & critical infrastructure.

Powering Actionable Intelligence.
Our client`s solutions help organizations address two areas of the Actionable Intelligence market—Customer Engagement and Cyber Intelligence. And they do this by capturing large amounts of information from numerous data types and sources, using analytics to glean insights from the information, and leveraging the resulting intelligence to help them optimize customer engagement and make the world a safer place.

Patent Portfolio
Our client is a proven technology innovator, with more than 800 patent registrations and applications worldwide. Their patent portfolio underscores our commitment to providing our customers with extraordinary solutions for their most important business challenges.

Promoting Innovation and Collaboration Industry-Wide
Our client`s Open Innovation Network promotes innovation, collaboration and technology advancement on an industry scale, while also protecting their intellectual property rights. Through the Open Innovation Network, companies that market competitive or complementary solutions can leverage our client’s patented technologies in their own offerings to deliver higher value solutions to their customers.

How do they do it?
By always being at the forefront of technology, ensuring they provide the most advanced and cutting-edge security solutions.
If you too want to make our world safer and more secure and believe have the skills, savvy, experience and expertise to help they make it happen, we want you to be prt of their team.

Infographics:
  • 15 Global offices and R&D centers
  • $1 Billion R&D Investment over 10 years
  • 800 + Patents
  • 5000+ Employees worldwide

Your Future Role

  • Responds the Service Requests according to SLA in internal ticketing system CRM opened by Customers and received from internal Streams
  • Analyzes the issues/bugs and reproduce them in multiple test environments with simulators
  • Runs manual tests while using multiple simulators and analysis tools.
  • Communicates by phone and email with peers (Developers, System Integrators) in order to understand the nature of issue and to obtain the proper environment configuration in order to be able to test the Bug fixes
  • Performs various administrative and Service Requests reporting tasks as assigned.
  • Keeps track of all Service Requests and analyzes and identifies service issue trends for Management

Desired Qualifications

  • Bachelor’s degree (advantage for Computer Science/Telecommunication and Information Technology).
  • Excellent English both verbal and in writing
  • Minimum 2 years of experience in validating customers service request fixes.
  • Minimum 3 years of experience in testing complex software systems, preferably in Telecommunications field
  • Experience in Mobile/Telephony (GSM/UMTS)/ VoIP, SIP and VoLTE - Major advantage
  • Experience in IP protocols (TCP/IP, FTP, etc.) - Major advantage
  • Experience with testing tools and simulators
  • Strong verbal and written communication skills
  • Proven ability to manage multiple tasks with shifting priorities and timeframes.
  • Ability to prioritize effectively and follow through on assignments
  • Team player, flexible, and detail-oriented
  • Knowledge in SQL - Advantage.
Linux experience – Advantage

The Special Thing About This Job

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Job Facts

Country
Romania
Career Level
2 - Experienced (Non-Manager)
Contract type
Full time
Job-ID
110509