Technical support expert – Back-End

Our client`s mission statement: Actionable Intelligence for a safer world. With over two decades of vast industry experience, they leverage thier deep domain expertise and advanced intelligence methodology to drive the design of our innovative Intelligence-Powered Security™ portfolio. Developing ...
Our client`s mission statement: Actionable Intelligence for a safer world.
With over two decades of vast industry experience, they leverage thier deep domain expertise and advanced intelligence methodology to drive the design of our innovative Intelligence-Powered Security™ portfolio. Developing solutions that empower governments & critical infrastructure.

Powering Actionable Intelligence.
Our client`s solutions help organizations address two areas of the Actionable Intelligence market—Customer Engagement and Cyber Intelligence. And they do this by capturing large amounts of information from numerous data types and sources, using analytics to glean insights from the information, and leveraging the resulting intelligence to help them optimize customer engagement and make the world a safer place.

Patent Portfolio
Our client is a proven technology innovator, with more than 800 patent registrations and applications worldwide. Their patent portfolio underscores our commitment to providing our customers with extraordinary solutions for their most important business challenges.

Promoting Innovation and Collaboration Industry-Wide
Our client`s Open Innovation Network promotes innovation, collaboration and technology advancement on an industry scale, while also protecting their intellectual property rights. Through the Open Innovation Network, companies that market competitive or complementary solutions can leverage our client’s patented technologies in their own offerings to deliver higher value solutions to their customers.

How do they do it?
By always being at the forefront of technology, ensuring they provide the most advanced and cutting-edge security solutions.
If you too want to make our world safer and more secure and believe have the skills, savvy, experience and expertise to help they make it happen, we want you to be prt of their team.

Infographics:
  • 15 Global offices and R&D centers
  • $1 Billion R&D Investment over 10 years
  • 800 + Patents
  • 5000+ Employees worldwide

Your Future Role

We are currently looking for a Technical support expert (Tier3), a service escalation engineer for system, databases, virtual environment and storage solutions, that will have direct interface with product development and foreign offices support teams.

Desired Qualifications

· BSc or practical engineering degree in electronics or computer science
· At least 3 years of relevant experience supporting complex technology solutions

Strong analytical and technical skills in the following areas:

· Virtual Environment technologies (VMWare, Hyper-V)
· Databases hands-on (MS SQL, Sybase, other) can interpret schemas, and/or author queries, stored procedures
· Familiarity with Storage and raid configuration, advantage Netapp, EMC
· Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience

Strong analytical and technical skills in the following areas are considered an advantage:

· Knowledge of communication - network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers)
· Knowledge of widely used protocols – TCP/IP, Mail, HTTP, VoIP, etc
· Powershell, Bash, Python scripts development / DevOps knowledge
· Familiarity with HW: HP /Dell Servers. ILO/iDRAC, Raid technology

The Special Thing About This Job

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Job Facts

Country
Romania
Location
Bucharest
Career Level
2 - Experienced (Non-Manager)
Contract type
Full time
Job-ID
115413