Technical support expert

Job Description

Our clients' global support division plays a significant role in customer satisfaction and loyalty, solutions stability, and integrity in various intelligence products. The candidate will join a tier 3 support team of technical experts, that receives incidents, troubleshoot, and communicate with developers to achieve an optimal resolution. The candidate is expected to communicate efficiently with both field support engineers and software developers, perform expert level debugging and analysis based on logs / captures and tools, reproduce complicated issues on support labs and implement solutions and fixes on production systems on time and quality.


  • BSc or practical engineering degree in electronics or computer science

  • At least 3 years’ experience supporting complex technology solutions - Mandatory

  • Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory

  • Proficiency in virtualization technologies (VMWare, Hyper-V) – Mandatory

  • Databases hands-on (MS SQL, Sybase, other), can interpret schemas and compose queries – Mandatory

  • Scripting knowledge, such as Powershell, Bash, etc. – Mandatory

  • Experience with Configuration Management tools such as Ansible/Chef/Puppet – Advantage

  • Practical experience with K8S and docker – Advantage

  • Communication knowledge - network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers) – Advantage

  • Knowledge of widely used protocols – TCP/IP , Mail, HTTP, VoIP etc – Advantage

  • Familiarity with HW: HP /Dell Servers, ILO/iDRAC, Raid technology – Advantage

Personal skills:

  • Advanced problem-solving and analysis skills

  • Knowledge thirsty, eager to learn new technologies

  • Good verbal and written communication skills in English

  • Independent and self-starter

  • Availability for scheduled on-call duties

  • Willingness to travel abroad when needed (not during the COVID-19 pandemic)

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