Telus Digital - Quality and Training Manager

A new position in Customer Service due to expansion in Latvia.

The main challenge currently is testing growth in the company to see if it will be possible to keep up the high-quality services.

This role would entail working with quality management and training. The work would entail collaboration with Customer Service Operations, which is also responsible for quality and training, and of course the whole team.

This new position would require the employee to quickly understand the scale of the activities (the client, employees, processes, problems and challenges). A proactive mindset and the ability to prioritize tasks will be crucial. Just as important it will be to quickly grasp a problem, come up with a solution, be able to present it in a constructive and well-thought-out manner, and implement it. This all needs to be done while not lowering the existing quality standards in the company.

Another large part of this position will be to communicate clearly and quickly with employees – delegate tasks, share questions, etc.