Customer Service Specialist! Hablas español?

We are looking for a new colleague for our client, a successful international investment company, for the position of Customer Service Specialist. The position is located in Prague in Czech Republic where you will be working in a fast-paced, welcoming and international environment.
We are looking for a new colleague for our client, a successful international investment company, for the position of Customer Service Specialist. The position is located in Prague in Czech Republic where you will be working in a fast-paced, welcoming and international environment.

Popis Pracovní Pozice

  • Helping the company's clients in a complex way. This involves a very diverse range of client requirements and problems.
  • Client facing specialist with extensive knowledge of our industry leading trading platforms
  • Always acting in the best interest of our Clients, and increase client digital interaction with the Bank
  • Meeting set targets that focus on customer care (number of customer contacts and their quality). These are not sales targets.

Požadujeme

  • Excellent knowledge of the Spanish language + communicative knowledge of English.
  • Very keen to communicate with people - on the phone and in writing.
  • Deals with diverse customer service requests, multitasking.
  • Flexibility, speed and ability to quickly identify a problem and provide service.
  • Interest in trading and knowledge of how financial markets work
  • Work experience in the financial sector or knowledge of a CRM system - an advantage

Nabízíme

  • Above-standard salary
  • Become part of a dynamic, very ambitious global team
  • Receive hands-on experience with the strategies, tools, and skillsets required to digitalize processes/ client experience in the financial industry
  • 25 days of holidays per year
  • 5 sick days per year
  • Meal Vouchers
  • MultiSport card
  • Medical insurance (Canadian medical)
  • Mobile phone after the probation period

Apply for this job

Does this job fit your talents and seem right for you? Don't hesitate to apply online now.