Customer Success Manager

We are looking to strengthen our Customer Success & Presale department and are looking for an experienced Customer Success Manager. Do you have a deep technical understanding, like problem solving and enjoy communicating solutions to customers? Then this job might be exactly what you are looking for.

In mnemonic, customer success starts when we first meet with the customer and never ends. Therefore, we can offer a wide variety of tasks and varied workday. The team is international and we are looking for people in multiple geographies, hereunder Norway, Denmark and the Netherlands.

What you will do

• Build and maintain trust-based relationships with our customers
• Be a go-to resource for knowledge of our managed services
• Understand customer objectives and challenges, act as a trusted advisor and ensure our customers reach their security goals
• Respond to customer requests

We are building a team and don’t expect you to tick all the boxes. If some of these tasks seems interesting to you, please reach out. There is ample opportunity to learn and you will have the support of the entire organisation.

What you will bring

We are looking for someone that:

• Holds a university degree; or can demonstrate equivalent experience within MDR services or cybersecurity in general
• Enjoy solving complex challenges for demanding customers
• Has previous experience with enterprise level organisations and have an understanding of the way enterprise organisations consume IT services
• Knows how to communicate with customers from both C-Level to architecture level employees

In addition to:

• Strong interpersonal and stakeholder management skills, and networking abilities
• The ability to act as a trusted advisor for customers
• Experience working with cross-functional teams
• Being self-motivated, with a driven personality and strong customer development skills
• Strong communication skills both in writing and verbally, and you are able to both listen to others’ ideas and make your own case in a conversation
• Required language skills: fluent in any of the Nordic languages or Dutch and fluent in English. Proficiency in other European languages is considered a bonus

What we can offer

• An informal and pleasant working environment that provides opportunities for growth, influence and variations in tasks
• Competitive salary, share program and bonus scheme that promotes a long-term employment outlook, including attractive pension and insurance coverage
• Opportunities for relevant professional training (courses) and conferences
• We place a strong emphasis on workplace well-being and teambuilding through social activities, events and trips with colleagues. In addition, we have an inclusive environment that promotes work-life balance and accommodates to families
• A workplace that has been ranked as one of the best in Europe for a number of years