ServiceNow Specialist (m/f/d)

Your tasks:

• Develop and customize ServiceNow applications and modules according to company requirements
• Design and architect ServiceNow solutions while following best practices
• Advise and support customers and internal teams in implementing and optimizing ServiceNow processes
• Conduct requirements analysis and create technical specifications in collaboration with business units
• Integrate ServiceNow with other IT systems and automate business processes
• Optimize workflows, integration, automation, and monitoring within the ServiceNow platform
• Create technical documentation, train users, and facilitate knowledge transfer within the team
• Ensure system stability, perform error analysis, and continuously optimize the ServiceNow platform

Your profile:

• Degree in (Business) Informatics or a comparable qualification
• Experience in at least one of the following areas: ServiceNow Development, Architecture, Consulting, or Engineering
• Solid knowledge of ServiceNow technologies such as Flow Designer, Scripting (JavaScript), Integration Hub, ITSM, ITOM, HRSD, or SecOps
• Profound experience with data model adaptions in ServiceNow
• Experience with ServiceNow architecture and design, as well as implementing best practices
• Knowledge of connecting ServiceNow to third-party systems via APIs and interfaces (REST, SOAP)
• Expertise in microservices architectures and data modeling
• Strong problem-solving skills, analytical thinking, and a structured work approach
• Excellent communication and teamwork skills, combined with a customer-oriented mindset
• Very good knowledge of English is essential, knowledge of German or French is an advantage