IT Workplace Services Professional (m/f/d)
Tasks & Responsibilities:
- Acting as a digital enabler for our business colleagues & functions
- You drive employee productivity through consultancy, provide intimacy and site proximity
at the sites, and ensure a personalized employee experience. - You leverage available data (e.g.: Nexthink, SNOW) for proactive support
- You support and manage the Incident/ Request management processes to ensure
Service Level Agreements are met and drive continuous improvement through trend
analysis. - You manage IT hardware lifecycle management & deskside support processes/managed
services for the site - You provide support & guidance for onsite services (e.g. events and meetings) by
leveraging from internal and external providers. Drive the user experience and promote
best practices - You drive and enable standard workplace infrastructure, global/local projects, and
deployments in collaboration with product teams. - You proactively address and follow through on process-improvement ideas
- You support local audit, inspection and certification requirements
- You support local Business Continuity and IT Disaster Recovery planning activities
Must Haves:
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices
- Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
people together to work towards the same purpose across organisational boundaries - Exhibits intellectual curiosity and integrity and has a strong passion for innovation
- Understanding of the supported operating systems, devices and applications, including the
- Google Suite of Applications, MS Office, etc.
- Solid written and oral communication skills in English, German is a plus
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Facts about the job
Field
IT / Telecom / Internet
Country
Switzerland
Location
Zug
Contract type
Contracting
Job-ID
N977BW&origin=51001
Company
Coopers Group AGContact person

Alessia Biassoli
Business Manager