IT Workplace Services Professional (m/f/d)

Tasks & Responsibilities:

  • Acting as a digital enabler for our business colleagues & functions
  • You drive employee productivity through consultancy, provide intimacy and site proximity
    at the sites, and ensure a personalized employee experience.
  • You leverage available data (e.g.: Nexthink, SNOW) for proactive support
  • You support and manage the Incident/ Request management processes to ensure
    Service Level Agreements are met and drive continuous improvement through trend
    analysis.
  • You manage IT hardware lifecycle management & deskside support processes/managed
    services for the site
  • You provide support & guidance for onsite services (e.g. events and meetings) by
    leveraging from internal and external providers. Drive the user experience and promote
    best practices
  • You drive and enable standard workplace infrastructure, global/local projects, and
    deployments in collaboration with product teams.
  • You proactively address and follow through on process-improvement ideas
  • You support local audit, inspection and certification requirements
  • You support local Business Continuity and IT Disaster Recovery planning activities

Must Haves:

  • Excellent working knowledge of the ITIL v3 processes in an IT service delivery
  • Experience with ticketing systems and troubleshooting hardware, software and mobile devices
  • Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
    people together to work towards the same purpose across organisational boundaries
  • Exhibits intellectual curiosity and integrity and has a strong passion for innovation
  • Understanding of the supported operating systems, devices and applications, including the
  • Google Suite of Applications, MS Office, etc.
  • Solid written and oral communication skills in English, German is a plus

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Facts about the job

Country
Switzerland
Location
Zug
Contract type
Contracting
Job-ID
N977BW&origin=51001
Company
Coopers Group AG