2nd level IT Support Analyst (Identity Access Management experience) (m/f/d)

Main Information:

  •  Location: Basel, Switzerland
  • Start Date: ASAP (Latest: May 2025)
  •  Workload: 100%
  • Contract Duration: 12 months (extension possible)

Why This Role?

  • Work in a fast-paced IT environment supporting IAM solutions
  • Provide VIP and senior management IT support
  • Collaborate with cross-functional IT teams and security specialists
  • Gain hands-on experience with Active Directory, SailPoint & Microsoft
  •  Contribute to knowledge-sharing and ITIL-compliant service delivery

Key Responsibilities:

  • Deliver 2nd-level IT support, including IAM request management and administration
  • Monitor & report SLAs, analyze incident trends, and drive problem management improvements
  • Collaborate with IT and Security teams to maintain effective ITIL-based processes
  •  Provide VIP/Senior Management support and assist with high-level meetings
  • Manage virtual meeting support, mobile device configuration, and incident monitoring
  • Ensure smooth on-call and on-site support when required

What You Need to Succeed:

  • Proven experience in IAM support & administration
  • Strong understanding of incident & request management processes.
  • Knowledge of ITIL best practices and SLA monitoring
  • Experience working with Active Directory, SailPoint & Microsoft Entra ID
  • Strong communication and problem-solving skills
  • Willingness to provide on-call and after-hours support as needed
  • Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.

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Facts about the job

Country
Switzerland
Location
Basel-Stadt
Contract type
Contracting
Job-ID
Y9BY36&origin=51001
Company
Coopers Group AG