Once again, we confirm our commitment to quality! We have extended our quality certificate with another audit
For us, this is an investment in higher client and candidate satisfaction and a basis for long-term partnerships and that’s why we asked our COO, Sabine Steiner, to share with us more about our recent ISO Certification at Talentor International!
Let’s start with the basics Sabine... What is an ISO Certification? Why does it matter in our industry?
ISO standards are a set of internationally recognized guidelines, specifications, and criteria developed by the International Organization for Standardization (ISO), a global body composed of representatives from national standards organizations of different countries. The purpose of ISO standards is to ensure consistency, safety, quality, and efficiency across various industries and sectors worldwide.
ISO standards cover a wide range of topics, including quality management, environmental management, information security, occupational health and safety, food safety, and many others.
When ISO began in 1926 as the International Federation of the National Standardizing Associations (ISA), it concentrated only on mechanical engineering. These days they have published more than 19,500 International Standards covering almost all aspects of technology and business, from food safety to computers, agriculture to healthcare.
An ISO certification ensures that products and services, such as the ones we provide at the Talentor network, are safe, reliable, and high quality.
Companies from the Executive Search and Recruiting industry must build their clients’ trust; it is that confidence that draws in long-term customers and partners. At Talentor we are convinced that getting an ISO certification can help us build trust faster on a global scale!
Can you tell us about the quality standards within Talentor?
We have established and communicated clear, standardized routines for all partners in our cross-border projects. We have set quality standards that all our partners worldwide adhere to. This ensures a uniform level of performance even across borders, namely when partners work together to satisfactorily fill the customer's open position. In addition to guidelines and checklists, we regularly conduct training with all team members, especially when joining the Talentor network.
Ensuring consistent quality standards across countries is a key priority for us. We achieve this through a robust framework of quality assurance measures.
How is the process ISO certification process with our global partners?
A general certification process at Talentor consists in the following 5 steps:
- Understanding the ISO Requirements: We introduce the specific requirements of the ISO standard that our partners aim to achieve.
- Developing an implementation plan: We create a detailed plan outlining the steps and timeline for our partners when implementing the necessary changes on their processes.
- Documentation: We develop and implement the required documentation, including a quality manual, procedures, work instructions, and records together with our partners.
- Internal Audits: We conduct internal audits to assess the effectiveness of the implemented processes with the partner’s team.
- Certification Audit: Undergo a documentation review and on-site audit about the assessment of processes. The certification body will issue a certificate if compliance is confirmed!
And last but not least… what would you say are the main benefits of an ISO certification for our partners and their clients/ candidates?
- Trust and Security in Our Network – Partner Satisfaction: We will roll out the quality system to all partners and have an official label for the high quality we already deliver in the daily cooperation in our network. When our partner companies are ISO certified, it ensures that our products and services are safe, reliable, and of high quality.
- Attract International Clients: When we are competing for tenders or getting projects from big businesses, the ISO certification increases the odds of success by giving our business a proven seal of quality. An additional reason ISO certification is significant: in certain industries, such as pharmaceuticals and HR, services must be provided by ISO certified companies.
- Client and Candidate Satisfaction: Quality control principles are the basic requirements for ISO. Such policies also ensure customer and candidate satisfaction, which results in customer and candidate retention. This not only results in repeat business with loyal clients but also entices new clients with word of mouth.
- Improved Productivity: The ISO-compliant integration and orientation of inner processes keep businesses from repeating errors, which contributes to increased productivity.
- Well-Trained and Committed Employees: Involving individuals at all levels helps companies stay efficient. Recognizing employees’ personal creativity and participation results in an empowered workforce, which permits a company to complete jobs correctly. Building a culture of trust and cooperation makes workers receptive to sharing experiences and ideas. This allows those involved to take the initiative and become successful.
- Trust and Security in Our Network – Partner Satisfaction: We will roll out the quality system to all partners and have an official label for the high quality we already deliver in the daily cooperation in our network. When our partner companies are ISO certified, it ensures that our products and services are safe, reliable, and of high quality.
- Attract International Clients: When we are competing for tenders or getting projects from big businesses, the ISO certification increases the odds of success by giving our business a proven seal of quality. An additional reason ISO certification is significant: in certain industries, such as pharmaceuticals and HR, services must be provided by ISO certified companies.
- Client and Candidate Satisfaction: Quality control principles are the basic requirements for ISO. Such policies also ensure customer and candidate satisfaction, which results in customer and candidate retention. This not only results in repeat business with loyal clients but also entices new clients with word of mouth.
- Improved Productivity: The ISO-compliant integration and orientation of inner processes keep businesses from repeating errors, which contributes to increased productivity.
- Well-Trained and Committed Employees: Involving individuals at all levels helps companies stay efficient. Recognizing employees’ personal creativity and participation results in an empowered workforce, which permits a company to complete jobs correctly. Building a culture of trust and cooperation makes workers receptive to sharing experiences and ideas. This allows those involved to take the initiative and become successful.
With our ISO 9001 certification, you will be guaranteed a high level of quality assurance at every stage of your project. Our ISO 9001 certification ensures that our internal systems are effective, consistent, and efficient.
To conclude, having partners around the world, ISO certification allows us at Talentor to meet and ensure consistent and guaranteed quality standards in different countries. If you want to know more about how our quality certification processes add value to the services our partners provide to their clients and candidates, click here or contact us!
